ISPadmin

Quick Notes in ISPadmin: No Idea Left Behind

Šárka — Wed, 01 Apr 2026 08:12:45 +0000

The new Quick Notes feature in the Planning module lets technicians and administrators capture ideas, reminders, or tasks in seconds — right from the system header, with the ability to link them to a specific client, router, or POP.

Anyone working at an ISP knows the feeling. You’re handling a ticket, a customer calls, you’re checking a device — and suddenly something important comes to mind. But opening a new task takes too long, and by the time you get to it, the thought is gone.

One Click from the Header

Quick Notes are accessible via the Quick Actions button (Plus icon) directly in the ISPadmin header. You don’t need to navigate anywhere or leave the page you’re working on. Click, type your note, and save — the whole thing takes just a few seconds.

Link Anything with @

The key feature is the ability to link a note to a specific element in the system. Simply type the @ symbol in your note and choose from three options: Router, Client, or POP. The system will then offer a search, allowing you to easily assign the note to the right object. When you come back to it later, you’ll immediately know what it’s about.

Overview and Management

All your notes are available on the Planning → Quick Notes page. Here you can browse, edit, or delete them. Notes are displayed in a clear list, so nothing gets lost.

Team Permissions

Access to the Quick Notes page requires setting the appropriate permissions in Settings → Administrators → Administrators, under the Quick Notes section. This way, you can precisely control which users have access to this feature.

Who Benefits Most?

Quick Notes are especially useful for field technicians (via the mobile app), dispatchers handling requests, network administrators during diagnostics, and team leaders during planning.

Conclusion: Quick Notes are available from ISPadmin version 5.41. A detailed guide can be found at wiki.ispadmin.eu in the Planning section. If you haven’t tried ISPadmin yet, test it with our free demo at ispadmin.eu/demo.

The post Quick Notes in ISPadmin: No Idea Left Behind first appeared on ISPadmin.

How to Keep Your Entire ISP Network Under Control from a Single System

Šárka — Tue, 17 Mar 2026 10:32:12 +0000

Running an internet service provider involves handling dozens of tasks every day: new installations, service interventions, customer requests, billing, network monitoring, and coordinating technicians in the field. When this information is scattered across multiple tools, confusion quickly follows. Technicians cannot see customer details, administration cannot track installation status, and management lacks a clear overview of network operations.

That is exactly why ISPadmin was created – a system that connects all key ISP processes into a single environment.

One System for Customers, Services, and the Network

ISPadmin allows you to manage:

customer database
internet services and tariffs
network infrastructure
installations and service interventions
customer communication
billing and operational finance

All of this information is interconnected. When solving an issue, a technician can immediately see not only the customer contact but also their services, communication history, and scheduled tasks.

More Efficient Work for Technicians

A large part of an ISP’s work takes place in the field. With the planning module, you can:

schedule installations
manage service interventions
assign tasks to technicians
track work progress

Each technician receives a clearly defined task, the necessary customer information, and can immediately record the result of their field visit.

Less Administration

Automation is key to efficient ISP operations today. ISPadmin helps with:

automated billing
service management and records
handling customer requests
tracking technician work
maintaining a clear overview of the network

As a result, a large portion of manual administrative work is eliminated.

Overview for Management

ISP owners and operations managers need a quick overview of what is happening in their company. ISPadmin provides insights such as:

number of active customers
status of installations
technician workload
overview of services and tariffs
operational network information

All in one place.

Software That Understands ISPs

ISPadmin was developed specifically for the needs of internet service providers. Because of this, it offers features that standard CRM or billing systems typically lack – such as linking customers, services, network infrastructure, and service tasks. The result is a platform that helps manage daily ISP operations more efficiently.

Want to see the system in action? We would be happy to show you how ISPadmin can support your company.

👉 Schedule a free system demo.

The post How to Keep Your Entire ISP Network Under Control from a Single System first appeared on ISPadmin.

Helpdesk and Planning – A Smooth Workflow from Ticket to Task

Šárka — Wed, 11 Mar 2026 08:33:40 +0000

“Could you please convert this client’s email into a task for the technicians?” If this question comes up every day and tickets get lost between your support and service departments, read on.

In ISPadmin, two modules lend a helping hand: Helpdesk and Planning. The Helpdesk serves as a central tool for ticket management across emails, SMS, and phone calls. It allows you to create and modify statuses, priorities, and departments (mailboxes), assign tickets to individual users directly from the list, and use tags or filters. You can add notes to a ticket and set a reminder that will automatically change its status in the future.

The Planning module, on the other hand, allows you to easily add new tasks to the technicians’ service schedule. It provides an overview of planned work, maintains a detailed history of completed tasks, and—when combined with the client database and the Billing module—allows you to invoice both the work performed and the materials used. Together, these two modules create a seamless workflow—a ticket in Helpdesk becomes a task in Planning.

Practical Benefits for ISPs

Centralized communication: The Helpdesk gathers all messages in one place and, thanks to its connection with the client database, automatically assigns them to the correct client. Different statuses, priorities, and departments keep the request queue organized.
Flexible work organization: From the ticket list, you can quickly change the owner, priority, or department. If a technician’s visit is required, you can create a task in the Planning module directly from the ticket in just a few clicks.
Complete history and traceability: Each ticket contains attributes such as ID, subject, client, owner, priority, and department. Furthermore, you can add notes at both the ticket and client levels, set reminders, and track viewing and change history. The Planning module then keeps records of completed tasks and statistics.
Get the most out of a single platform: Thanks to the integration with the client database and billing, you can invoice work and materials directly from planned tasks.

How Does It Work?

A client sends an email to support—the Helpdesk retrieves it from the configured mailbox, assigns a default status and priority, and links it to the client’s profile. The operator can use a template response, assign the ticket to another user, add tags, and set a reminder. If the request requires a service intervention, it is converted into a task—Planning schedules it in the technicians’ calendar, adds the necessary details, and allows the tracking of time and materials. This is how an email turns into a completed task without unnecessary chaos.

Combine your communication and scheduling into a single system and save time for yourself and your team. Are you interested in how Helpdesk and Planning in ISPadmin work? Arrange a no-obligation demo with us or write to sales@ispadmin.eu.

The post Helpdesk and Planning – A Smooth Workflow from Ticket to Task first appeared on ISPadmin.

Are You Ready for NIS2? Introducing the FlowPro NG Security Platform

Šárka — Thu, 05 Mar 2026 10:38:11 +0000

Introducing FlowPro NG — a modern security platform designed for European companies that need comprehensive visibility into their network. FlowPro NG combines SIEM capabilities, log management, network flow analysis, and compliance tools into one clear and unified solution.

Our goal is to provide enterprise-grade security features at a price that is also accessible to small and medium-sized businesses. While there are dozens of security solutions on the market, most are either too expensive or too complex to deploy. FlowPro NG fills this gap.

Modern Architecture and Full Data Control

The platform is built on proven open-source technologies such as Elasticsearch, Kafka, ClickHouse, and PostgreSQL. This allows it to efficiently process large volumes of data without relying on proprietary components.

At the same time, all data remains fully under the customer’s control, since the system runs directly on your own server.

Deployment is designed to be as simple as possible. Installation on Ubuntu 24.04 LTS or Debian 12+ takes only a few minutes thanks to an automated installer. The entire solution is distributed as a set of APT packages, with regular updates delivered through our repository.

Licensing Model for Different Needs

FlowPro NG is available in four licensing tiers, covering the needs of different types of organizations.

Free
The free version includes a basic dashboard, log explorer, alert management, device overview, and documentation for up to 5 agents.

Core
Extends the platform with network tools, availability monitoring, blacklist checks, and extended data retention for up to 50 agents.

Security
Adds advanced security features such as CVE monitoring, certificate management, intrusion detection (IDS), threat intelligence, and file integrity monitoring (FIM) for up to 200 agents.

Enterprise
The highest tier introduces MITRE ATT&CK mapping, passive DNS analysis, honeypot management, Shodan integration, automated playbook scenarios, VPN Pilot, and Active Directory synchronization, with no limit on the number of agents.

NetFlow Analysis and Advanced Security Tools

One of the key differentiators of FlowPro NG is native NetFlow analysis support. In the SMB security segment, this feature is extremely rare — competing products often provide it only in solutions costing tens of thousands of euros per year.

In addition, FlowPro NG offers a combination of capabilities that is unique in this category:

support for 17 types of honeypots
integration of the CVE database with EPSS scoring and the KEV catalog
PKI certificate management
support for six compliance frameworks including NIS2

Ready for NIS2 Requirements

The European NIS2 directive introduces new cybersecurity requirements for thousands of companies across the Czech Republic and the entire EU.

FlowPro NG is prepared for these changes. The platform includes a NIS2 Compliance Pack, providing tools for security event monitoring, risk management, and support for meeting regulatory requirements.

An AI-powered compliance assistant is also available as an optional add-on called AI Pack.

Try FlowPro NG for Free

To make testing easy, we offer a 14-day trial version that provides full access to all features of the Enterprise edition.

Registration is simple, no credit card is required, and the trial can be repeated at any time. After the trial period ends, the license automatically switches to the Free version, so you will not lose your data.

Upgrading to a paid license can be done at any time through our ordering platform.

Designed for Ease of Use

The application includes extensive documentation with 36 chapters, helping users quickly understand the platform’s capabilities.

A responsive design also allows convenient access from tablets and mobile phones.

The platform is designed so that it can be deployed even by IT teams without deep security specialization.

Security Accessible to Every Company

We believe that network security should not be reserved only for large corporations with million-euro budgets. FlowPro NG demonstrates that advanced security tools can also be accessible to smaller organizations.

FlowPro NG – Trial

The post Are You Ready for NIS2? Introducing the FlowPro NG Security Platform first appeared on ISPadmin.

Backup RADIUS Server: Reliable Authentication Even During an Outage

Šárka — Tue, 03 Mar 2026 10:11:55 +0000

The RADIUS server is one of the most critical components in the infrastructure of any internet service provider. It ensures client authentication when connecting via PPPoE, IPoE, or hotspot, and often also authenticates technicians when they access the network. As long as it operates properly, everything runs smoothly. However, if the primary RADIUS server fails, a major issue can affect the entire network within minutes. That is why ISPadmin offers a solution in the form of the Backup RADIUS Server submodule, designed to minimize the risk of authentication outages and help keep services fully operational even in the event of technical complications.

How the Backup RADIUS Works?

The Backup RADIUS Server submodule extends the RADIUS module and allows you to run a separate ISPadmin installation as a secondary authentication server. This installation operates on a separate server or virtual machine and serves as a full replacement for the primary RADIUS server in case it becomes unavailable. Authentication data is synchronized between the primary and backup servers, ensuring that the secondary instance always contains up-to-date information required to verify both clients and technicians. If the primary server goes down, network devices automatically switch to the secondary RADIUS server, allowing authentication to continue without interruption. An important part of the solution is update automation. When the primary ISPadmin installation is updated, the backup instance is also updated via SSH, eliminating the need to manage two servers separately.

Ready for MikroTik and Other Devices

ISPadmin can automatically write both primary and backup RADIUS server parameters to registered MikroTik devices. This ensures routers are prepared for a failover scenario without requiring manual configuration on each device. If the primary RADIUS server does not respond, devices seamlessly switch to the secondary server. This approach significantly reduces the risk of widespread outages during maintenance, hardware failures, or virtualization platform issues.

Why One Server Is Not Enough?

Many ISPs operate RADIUS on a single server instance, often within the same infrastructure as other critical services. Such a setup represents a single point of failure that can impact hundreds or even thousands of customers. A backup RADIUS located on the same hypervisor or in the same physical location does not fully eliminate the actual risk. A properly designed architecture should include a separate server, ideally in a different location or at least on a different virtualization layer. Only this approach provides true redundancy.

Testing as Part of Operations

Deploying a backup RADIUS server should not be a mere formality. We recommend regularly verifying data synchronization and simulating a primary server outage to ensure that network devices genuinely switch to the secondary instance. Redundancy that is not tested does not provide real protection.

Who Is This Solution For?

The Backup RADIUS Server is particularly suitable for providers with higher stability and SLA requirements, ISPs with a larger customer base, or those who want to minimize the risk of outages during planned maintenance. Today, authentication stability is not just a technical matter — it is also an essential part of the overall customer experience.

The post Backup RADIUS Server: Reliable Authentication Even During an Outage first appeared on ISPadmin.

The Client Portal as a Modern Self-Service Platform

Šárka — Tue, 24 Feb 2026 08:39:09 +0000

Customer communication today is just as important as connection quality. Fast, targeted, and clear information delivered at the right moment determines customer satisfaction – and the efficiency of your operations.

That is why in ISPadmin version 5.40 we are introducing a major enhancement to the Client Portal: dynamic banners on the dashboard homepage, turning it into a fully-fledged communication and marketing channel.

A Dashboard That Works for You

You can now create and manage individual banner slides directly in the ISPadmin administration under the Client Portal section. These banners are displayed in the upper part of the client dashboard.

Only one banner is visible at a time, but you can create multiple slides that rotate automatically (every 5 seconds). This allows you to combine multiple messages simultaneously – from operational announcements to commercial campaigns.

The Client Portal thus becomes an active communication tool, not just a place to check invoices.

The Client Portal as a Strategic Communication Channel

With banners, the Client Portal transforms from a passive interface into an active marketing and information tool.

There is no need to use external mailing tools, SMS campaigns, or complex segmentation in other systems. Everything is managed directly within ISPadmin and connected to real client data.

The Client Portal is no longer just a place where customers download their invoices. It becomes a space where you can actively manage communication, support sales, and strengthen customer relationships – simply, precisely, and efficiently.

The post The Client Portal as a Modern Self-Service Platform first appeared on ISPadmin.

RADIUS in ISPadmin: Secure Login and Access Management for ISP

Šárka — Tue, 10 Feb 2026 08:05:44 +0000

Secure and centralized authentication for internet service providers

Managing network access is critical for every ISP. But how much time do you spend manually creating accounts for technicians on routers? And what happens if an employee leaves and their access remains active in the infrastructure?

This is exactly where the RADIUS server integrated into ISPadmin comes in. The RADIUS module provides a modern and secure way to centrally manage authentication for technicians and users, improve network security, and simplify everyday device administration.

What is RADIUS and why is it important for ISPs?

RADIUS (Remote Authentication Dial-In User Service) is a standard protocol for AAA:

Authentication (identity verification),
Authorization (permission control),
Accounting (access logging).

In ISP networks, it is commonly used for:

Customer PPPoE connections,
Wi-Fi authentication,
Technician logins to routers (e.g., MikroTik),
Centralized credential management.

👉 RADIUS gives ISPs full control over who has access to the network — from one central place.

Centralized Authentication in ISPadmin

ISPadmin supports integration with an external RADIUS server (e.g., FreeRADIUS) and unified access management. In practice, this means:

Technicians log in through a centralized system,
There is no need to manage accounts on each router separately,
Permissions can easily be assigned based on roles,
Access management becomes more secure and transparent.

Key Advantages of the RADIUS Solution for ISPs

Centralized access management in a single system.
Higher ISP network security and permission control.
Time and operational cost savings thanks to automation.
Option for a backup RADIUS server for higher availability.

Practical Use Case: MikroTik Login via RADIUS

One of the most common scenarios is technician login to MikroTik routers using accounts managed in ISPadmin.

The RADIUS server automatically determines:

Whether the technician has permission to make changes,
What type of access they receive,
When and where they logged in.

If a technician leaves, you can revoke access immediately in a single step — without modifying dozens of devices.

Why Use RADIUS in ISPadmin?

The RADIUS module in ISPadmin is an ideal solution for ISPs who want to keep access under control, increase infrastructure security, and streamline the management of technicians and network devices.

If you want a professional ISP operation with modern access control, RADIUS is one of the best solutions available.

The post RADIUS in ISPadmin: Secure Login and Access Management for ISP first appeared on ISPadmin.

The 5 Most Common Mistakes in ISP Management and How to Avoid Them

Šárka — Tue, 20 Jan 2026 09:06:35 +0000

Running an ISP today is no longer just about keeping the network up and running. Efficient customer management, service delivery, technician coordination, and billing are playing an increasingly important role. From our experience, many providers face recurring issues that unnecessarily slow down growth, increase administrative workload, and complicate day-to-day operations.

Let’s take a look at the most common ones—and, most importantly, how to systematically avoid them with the help of ISPadmin.

1. Fragmented customer and service data

Information about clients, contracts, and services is often scattered across multiple places—spreadsheets, emails, or simply in employees’ heads. This leads to billing errors, time-consuming searches for information, and subsequent customer dissatisfaction.

How to fix it:
A single central place where customer data, services, history, and billing are interconnected significantly simplifies work and minimizes errors.

2. Sales, technicians, and billing are not connected

A typical scenario: a salesperson sells a service, a technician installs it, but the information doesn’t reach where it needs to go—billing—in time. The result is delayed or missing invoices and unnecessary internal disputes.

How to fix it:
Clear process continuity from order to implementation to billing ensures that no service is ever “forgotten” and billing runs smoothly.

3. Manual payment matching and managing payment reminders

Manually checking bank statements and receivables is time-consuming and prone to human error. Consequently, companies often react to unpaid invoices too late.

How to fix it:
Automatic payment matching and automated reminders provide better cash flow visibility and save dozens of hours every month.

4. Insufficient overview of technicians’ work

Without a clear system for planning and tracking technician work, it is easy to lose track of who is working on what, when a task was completed, or the actual time required for service interventions.

How to fix it:
Workforce planning and tracking execution directly within the system improve team coordination and optimize workforce utilization.

5. Operations dependent on a single person

If key processes and knowledge exist only “in the head” of one employee, it poses a major risk for the company. A simple vacation or illness is enough to significantly slow down or halt operations.

How to fix it:
Standardized processes and shared data in a single system reduce dependency on individuals and increase the overall stability of the ISP.

ISP management can be simpler

Most of these issues are not caused by people, but by missing or disconnected tools. A modern ISP system can link customers, services, technicians, and finance into one functional whole.

👉 ISPadmin helps companies simplify operations, reduce administrative burden, and gain better insight into their business. If you recognize yourself in some of these points and would like to find out how ISPadmin could work for you, we will be happy to show you everything and walk through a specific scenario.

The post The 5 Most Common Mistakes in ISP Management and How to Avoid Them first appeared on ISPadmin.

ISPadmin that adapts to you

Šárka — Tue, 13 Jan 2026 12:12:15 +0000

Every team and every user works differently. That is why ISPadmin offers extensive user settings that allow everyone to tailor the system to their own needs — easily, quickly, and without needing administrator intervention.

Within the user settings, you can manage basic account information, change your login password, or set a custom profile picture. You can also choose the layout of the main menu, selecting between a standard or compact view, a feature particularly valued by users working on smaller screens or mobile devices. Newsletter subscriptions are also available, ensuring you stay informed about product updates and important system changes.

Always informed with smart notifications

Efficient work means having the right information at the right time. That is why ISPadmin provides detailed notification settings, particularly within the Helpdesk module. Each user can customize which events they want to be notified about based on their role and work priorities. The result is better visibility of important tasks and fewer unnecessary notifications.

Security you can rely on

Account security is a key priority in ISPadmin. The system supports multi-factor authentication (MFA), which significantly increases protection during login and reduces the risk of unauthorized access. This ensures sensitive data remains protected even if a password is compromised.

Faster work with favorite pages

Daily work in the system becomes even more efficient thanks to the Favorite Pages feature. It provides instant access to frequently used sections such as client overviews, services, or billing. Fewer clicks, faster navigation, and better clarity — exactly how a modern system should work.

A system that respects your way of working

The combination of a customizable interface, smart notifications, strong security, and quick access to key information makes ISPadmin a tool that naturally adapts to every user. Whether you work in a technical, commercial, or administrative role, ISPadmin allows you to focus on what really matters — without unnecessary limitations.

The post ISPadmin that adapts to you first appeared on ISPadmin.

Setting a new invoice numbering sequence for 2026

Šárka — Tue, 16 Dec 2025 08:03:37 +0000

Dear clients,

we would like to remind you that with the start of the new year, it is usually necessary to set up new numbering sequences for each billing group. In other words, for every billing group you need to enter a new starting invoice number for 2026 so that the numbering process runs correctly and smoothly from the beginning of the year.

Therefore, please check your numbering sequence settings in advance and, if needed, update them before issuing the first invoices in the new year. We recommend verifying the settings for all billing groups you use.

You can find instructions on how to do this in the ISPadmin system on our WIKI: Invoice numbering.

We wish you a successful start to 2026, with plenty of health, peace of mind, and energy for all your plans ahead.

The post Setting a new invoice numbering sequence for 2026 first appeared on ISPadmin.