ISPadmin

ISP Security after NIS2: Password Policy, Helpdesk Under Control, and NetMonitor in Safe Mode

Šárka — Wed, 29 Apr 2026 07:04:27 +0000

In December, we wrote about how ISPadmin supports a more secure ISP operation — 2FA, roles and permissions, TLS with Let’s Encrypt, and bulk password changes on MikroTik. But NIS2 requires more than one-time measures; it demands demonstrably managed access, enforced policies, and operational continuity even on a bad day.

Version 5.40 introduces features that move exactly in this direction — password policy, a redesigned Helpdesk, fail-safe NetMonitor, and a widget for external service status.

1. Password policy — no more “Password123” in your team

Until recently, each system administrator could use whatever password they remembered. From both an audit and NIS2 perspective, that’s a problem — one weak account is enough to leave the door wide open.

In Settings → System settings → General, a new password_policy configuration is now available. It lets you define password requirements for system users (length, complexity, character rules). Once enabled, all newly created passwords must comply — weak passwords are simply rejected.

And an important audit trail feature: in Settings → Administrators → Administrators, there is a new Password policy column that directly shows whether each user’s password meets the requirements. You can instantly see who needs to update their password — no Excel sheets, no guesswork.

What it means for you: Weak passwords are no longer a matter of trust, but of configuration. You enable the policy once, and your team follows it automatically. For audits (NIS2, Cybersecurity Act), one screenshot and one timestamp are enough.

2. Permissions and signatures in Helpdesk — who can do what and under which name

In ISP operations, the Helpdesk quickly fills up with agendas from multiple departments — billing, technical, field technicians, support. When everyone sees everything, it becomes both an audit issue and a practical one (“why did a technician delete a billing ticket?”).

The Helpdesk → Settings → Departments section is now split into three sub-tabs:

Departments — original settings.
Permissions — an overview of all users and departments with the ability to edit permissions directly. Finally, one place where you can clearly see “who has access to what” — and change it.
Signatures — define different signatures for different users across departments. A technician no longer signs billing replies as an accountant, and vice versa.

What it means for you: Clear segregation of duties is one of the first things auditors and NIS2 look for. In ISPadmin, it’s a table — not a Word document on a shared drive.

3. NetMonitor in fail-safe mode — when the network collapses, your operations stay in control

A classic failure scenario: a backbone link goes down, NetMonitor starts reporting hundreds of unavailable devices, alerts flood the operations team, and somewhere in that flood, the one critical alert gets lost.

In Hardware → Settings → NetMonitor → General, there is now a fail_safe_mode_trigger_threshold setting. You define the threshold of unavailable devices, after which NetMonitor switches to a limited mode — showing only key information instead of a massive wave of noise.

What it means for you: Operational continuity under NIS2 isn’t just about systems running. It’s about people being able to work during a crisis. Fail-safe is the difference between “a quarter of the network went down, but the team handled it” and “a quarter of the network went down and the team spent an hour digging through 3,000 alerts.”

4. Dashboard widget External service status — one view, everything important

Secure and reliable ISP operations don’t depend on ISPadmin alone. You rely on backup RADIUS servers, external integrations, monitoring tools. When one of these “supporting pillars” fails, you should know before your customer tells you.

The Dashboard now includes a new External Services and Systems Status widget. In one panel, you can see the status of external services (e.g., backup RADIUS) and verify whether your “safety net” is actually working. Visibility respects user permissions (Settings → Administrators), so users only see what they are allowed to.

What it means for you: A backup system you don’t know is down overnight isn’t a backup system. This widget gives you that certainty every morning on your first screen.

Summary

Post-NIS2 ISP security stands on four pillars, all now natively covered by ISPadmin:

Identity and passwords — 2FA + new password policy with audit visibility.
Segregation of duties — Helpdesk permissions as a clear, manageable table.
Operational continuity — fail-safe NetMonitor that prevents alert overload.
Dependency visibility — dashboard widget for external services and backup systems.

Security in version 5.40 is no longer just an “audit checkbox.” It’s an everyday operational layer that saves time, reduces risk, and gives you something solid to show during an audit or incident.

Want to see how it works in your network? Try ISPadmin in a demo or get in touch with our team — we’ll guide you through setting up password policies and Helpdesk configuration in your environment.

The post ISP Security after NIS2: Password Policy, Helpdesk Under Control, and NetMonitor in Safe Mode first appeared on ISPadmin.

GPON from A to Z: How to Run Your Entire FTTH Network from One Place in ISPadmin – from ONT Activation to IPTV Service

Šárka — Tue, 21 Apr 2026 08:23:03 +0000

The FTTH boom across Europe has handed providers a new problem: how to efficiently manage hundreds to thousands of ONT units when every OLT vendor has its own interface, your billing sits in a different system, and the field technician still scribbles serial numbers onto a paper form. The GPON module in ISPadmin unifies the entire process into a single pane of glass – from service activation to billing and IPTV. Here is what that looks like in practice.

Why managing GPON without an integrated system is slow and expensive

Most ISPs that are building or expanding an FTTH network end up running the same scenario over and over. A customer orders a service, the technician drives to the socket, mounts the ONT, and comes back to the office with a slip of paper carrying a serial number. The back office then has to:

Log into the OLT vendor’s web interface.
Assign the ONT to a specific port.
Switch to the billing system and create the service for the customer by hand.
Double-check that the parameters match.
If IPTV is bundled in, repeat the process in yet another system.

The result? On average 15–30 minutes of administration per activation, a high risk of a typo in the serial number, and no automatic reconciliation of data between OLT, billing, and the customer record. For an ISP with dozens of activations a month, that’s a full-time headcount doing work that could be automated – and spending the time elsewhere would create far more value.

What the GPON module in ISPadmin does differently

The GPON module in ISPadmin is designed to collapse that whole workflow into a single interface. Neither the technician nor the back office has to flip between three systems – everything happens on the customer card.

OLT data retrieval over SNMP. ISPadmin connects to your OLT via the SNMP protocol and automatically pulls the status of every ONT: online/offline, optical signal level, device type, firmware. You don’t have to log anywhere else – the data is right inside the system.

Service activation and deactivation with a single click. When you create a GPON service on the customer card, ISPadmin takes care of the OLT configuration for you. The same goes for termination – no more manually unplugging ports.

Multiport ONT support. If you deploy ONTs with multiple Ethernet ports for different services (typically Internet + IPTV, or Internet for an apartment and an office), the module can split individual ports across different services or customers.

Moving ONTs between customers. Is your customer moving house, or are you taking over a subscriber from another provider? The ONT can be reassigned in a few clicks, and the full history stays attached.

Editing core parameters. Line rate, VLAN, profile – everything is changed from one place, no CLI required.

Internet + IPTV bundled into one GPON service

For hybrid FTTH/IPTV offers, billing is one of the biggest pain points. When a customer has internet on one system and IPTV on another, you end up issuing two invoices, sending two dunning emails, and support has two separate conversation histories.

ISPadmin solves this by running Internet and IPTV as a single GPON service on the customer card. The customer receives:

one invoice,
one card inside the client portal,
one ticket when they call support,
one notification when parameters change.

Internally the services stay separated for reporting and subsidy projects, but toward the customer you present yourself as a single provider with a single message.

Typical technician workflow in the field

What does this look like in practice at an ISP that runs the module end-to-end? Let’s walk through a new customer activation.

1. Order. The customer orders an FTTH service online. Back office creates the customer card in ISPadmin and schedules the installation job for a technician through the Planning module. The technician receives the task – including the address and service type – on their mobile interface.

2. On-site installation. The technician mounts the ONT, scans the serial number (QR code or manual entry) straight into ISPadmin, picks the customer from the list of scheduled installations, and submits.

3. Automatic activation. In the background, ISPadmin pairs the ONT with the OLT port, pushes the configuration (line rate, VLAN, IPTV profile) and activates the service. The technician sees a confirmation within seconds.

4. Customer notification. Through the integrated SMS gateway, the customer gets a confirmation that the service is live, along with portal login credentials.

5. First invoice. In the next billing cycle the system issues the invoice automatically – no extra action required.

Administration that used to consume 20+ minutes spread across three people collapses into a few clicks in a single system.

What this means for ISP operations

A unified GPON workflow has measurable impact:

Fewer billing errors. Because the ONT serial number, service parameters, and billing record are created in one moment from one dataset, typos caused by manual rekeying between systems disappear.

Faster Time-to-Service. New customer activation measured in days, not weeks. In subsidy-backed projects, where the speed of connecting the first subscriber is a tracked KPI, that’s a tangible metric.

Report-ready data for regulators and subsidy programs. Port counts, statuses, and traffic data are available in one system in real time. For providers participating in national broadband or EU-funded programs, that’s a significant saving of time when preparing mandatory reports.

Smoother transition from hybrid networks. If you operate a mixed wi-fi / copper / fiber network, ISPadmin with the GPON module can run all technologies under one roof – you don’t have to build a parallel tool just for fiber.

Who this makes sense for

The GPON module in ISPadmin delivers the most value for:

ISPs currently building or expanding FTTH – they get a tool that scales to thousands of subscribers without further investment in integration.
Providers enrolled in subsidy programs – report-ready data and consistent records save hours when preparing mandatory filings.
ISPs running hybrid networks who don’t want to operate three parallel systems for different technologies.
Small and mid-sized providers for whom a standalone GPON OSS wouldn’t pay off financially, but who still want a professional level of automation.

Compatibility and technical parameters

To avoid any confusion – the GPON module in ISPadmin is a standalone add-on that is not part of the base installation and is licensed separately. The current state of play:

Supported OLT: Huawei devices; development and testing is performed on the Huawei MA5608T and Huawei MA5801 (MA5600 series and above). If you run a different OLT, get in touch – integration is technically feasible and we’re actively expanding support.
Supported ONT: no vendor lock-in. Any ONT compatible with your OLT will do.
Communication protocol: SNMP, so no proprietary interface or CLI access is required.
Management: all specific actions are driven by OID templates, which means adding a new OLT model is a configuration exercise, not a code change.

We recommend verifying the current state of supported devices directly in the documentation or with our sales team, because the list is being extended continuously.

Getting started

If you are evaluating the GPON module or considering a migration from another system, start with the documentation in our wiki (GPON Introduction and the GPON Module Manual), which lists currently supported platforms, licensing requirements, and a first-configuration guide.

The post GPON from A to Z: How to Run Your Entire FTTH Network from One Place in ISPadmin – from ONT Activation to IPTV Service first appeared on ISPadmin.

Sales Opportunities in ISPadmin: Keep Track of Every Opportunity

Šárka — Mon, 13 Apr 2026 08:36:33 +0000

How many business opportunities slipped through your fingers in the past month simply because they weren’t recorded anywhere? If your sales team manages leads in spreadsheets, notes, or just in their heads, it’s time for a change. The new Sales Opportunities module in ISPadmin helps you capture every opportunity and guide it all the way to a successful close.

What the module offers

The Sales Opportunities module brings a complete tool for managing your sales process directly into ISPadmin. You can record leads — initial contacts and inquiries — and convert them into sales opportunities with assigned clients, products, and estimated value. Each opportunity moves through a defined pipeline with custom stages and win probability, giving you an instant overview of where each deal stands.

The module also includes activity management — you can log meetings, calls, and emails directly within the sales opportunity, plan next steps, and track the full communication history. Labels, filters, and sorting help you stay organized even with dozens of open opportunities.

Practical benefits for ISPs

Centralized records: All leads and sales opportunities in one place — no more spreadsheets or scattered notes.
Pipeline visualization: Instant overview of all opportunities thanks to a visual pipeline with win probabilities.
Integration with customer database: Each sales opportunity is directly linked to an existing client in ISPadmin — contact details, services, and communication history are always at hand.
Team collaboration: Multiple users can be assigned to each opportunity, enabling effective teamwork within the sales team.
Measurable results: Win and Loss statuses, including reasons for closing, allow you to analyze sales performance.

How does it work?

A salesperson creates a lead with contact details and a description of the inquiry. Once qualified, the lead is converted into a sales opportunity — assigning a client from the database, selecting products or services, setting priority, and estimating deal value.

The opportunity then progresses through pipeline stages (Qualification, Proposal, Negotiation, etc.), each with a defined probability of success. The salesperson continuously logs activities and plans next steps. At the end of the process, the opportunity is closed as either Won or Lost.

The entire process is clearly visualized in a pipeline view directly within the sales opportunity detail.

Interested in trying the Sales Opportunities module? Schedule a no-obligation demo or contact us at sales@ispadmin.eu.

The post Sales Opportunities in ISPadmin: Keep Track of Every Opportunity first appeared on ISPadmin.

Quick Notes in ISPadmin: No Idea Left Behind

Šárka — Wed, 01 Apr 2026 08:12:45 +0000

The new Quick Notes feature in the Planning module lets technicians and administrators capture ideas, reminders, or tasks in seconds — right from the system header, with the ability to link them to a specific client, router, or POP.

Anyone working at an ISP knows the feeling. You’re handling a ticket, a customer calls, you’re checking a device — and suddenly something important comes to mind. But opening a new task takes too long, and by the time you get to it, the thought is gone.

One Click from the Header

Quick Notes are accessible via the Quick Actions button (Plus icon) directly in the ISPadmin header. You don’t need to navigate anywhere or leave the page you’re working on. Click, type your note, and save — the whole thing takes just a few seconds.

Link Anything with @

The key feature is the ability to link a note to a specific element in the system. Simply type the @ symbol in your note and choose from three options: Router, Client, or POP. The system will then offer a search, allowing you to easily assign the note to the right object. When you come back to it later, you’ll immediately know what it’s about.

Overview and Management

All your notes are available on the Planning → Quick Notes page. Here you can browse, edit, or delete them. Notes are displayed in a clear list, so nothing gets lost.

Team Permissions

Access to the Quick Notes page requires setting the appropriate permissions in Settings → Administrators → Administrators, under the Quick Notes section. This way, you can precisely control which users have access to this feature.

Who Benefits Most?

Quick Notes are especially useful for field technicians (via the mobile app), dispatchers handling requests, network administrators during diagnostics, and team leaders during planning.

Conclusion: Quick Notes are available from ISPadmin version 5.41. A detailed guide can be found at wiki.ispadmin.eu in the Planning section. If you haven’t tried ISPadmin yet, test it with our free demo at ispadmin.eu/demo.

The post Quick Notes in ISPadmin: No Idea Left Behind first appeared on ISPadmin.

How to Keep Your Entire ISP Network Under Control from a Single System

Šárka — Tue, 17 Mar 2026 10:32:12 +0000

Running an internet service provider involves handling dozens of tasks every day: new installations, service interventions, customer requests, billing, network monitoring, and coordinating technicians in the field. When this information is scattered across multiple tools, confusion quickly follows. Technicians cannot see customer details, administration cannot track installation status, and management lacks a clear overview of network operations.

That is exactly why ISPadmin was created – a system that connects all key ISP processes into a single environment.

One System for Customers, Services, and the Network

ISPadmin allows you to manage:

customer database
internet services and tariffs
network infrastructure
installations and service interventions
customer communication
billing and operational finance

All of this information is interconnected. When solving an issue, a technician can immediately see not only the customer contact but also their services, communication history, and scheduled tasks.

More Efficient Work for Technicians

A large part of an ISP’s work takes place in the field. With the planning module, you can:

schedule installations
manage service interventions
assign tasks to technicians
track work progress

Each technician receives a clearly defined task, the necessary customer information, and can immediately record the result of their field visit.

Less Administration

Automation is key to efficient ISP operations today. ISPadmin helps with:

automated billing
service management and records
handling customer requests
tracking technician work
maintaining a clear overview of the network

As a result, a large portion of manual administrative work is eliminated.

Overview for Management

ISP owners and operations managers need a quick overview of what is happening in their company. ISPadmin provides insights such as:

number of active customers
status of installations
technician workload
overview of services and tariffs
operational network information

All in one place.

Software That Understands ISPs

ISPadmin was developed specifically for the needs of internet service providers. Because of this, it offers features that standard CRM or billing systems typically lack – such as linking customers, services, network infrastructure, and service tasks. The result is a platform that helps manage daily ISP operations more efficiently.

Want to see the system in action? We would be happy to show you how ISPadmin can support your company.

👉 Schedule a free system demo.

The post How to Keep Your Entire ISP Network Under Control from a Single System first appeared on ISPadmin.

Helpdesk and Planning – A Smooth Workflow from Ticket to Task

Šárka — Wed, 11 Mar 2026 08:33:40 +0000

“Could you please convert this client’s email into a task for the technicians?” If this question comes up every day and tickets get lost between your support and service departments, read on.

In ISPadmin, two modules lend a helping hand: Helpdesk and Planning. The Helpdesk serves as a central tool for ticket management across emails, SMS, and phone calls. It allows you to create and modify statuses, priorities, and departments (mailboxes), assign tickets to individual users directly from the list, and use tags or filters. You can add notes to a ticket and set a reminder that will automatically change its status in the future.

The Planning module, on the other hand, allows you to easily add new tasks to the technicians’ service schedule. It provides an overview of planned work, maintains a detailed history of completed tasks, and—when combined with the client database and the Billing module—allows you to invoice both the work performed and the materials used. Together, these two modules create a seamless workflow—a ticket in Helpdesk becomes a task in Planning.

Practical Benefits for ISPs

Centralized communication: The Helpdesk gathers all messages in one place and, thanks to its connection with the client database, automatically assigns them to the correct client. Different statuses, priorities, and departments keep the request queue organized.
Flexible work organization: From the ticket list, you can quickly change the owner, priority, or department. If a technician’s visit is required, you can create a task in the Planning module directly from the ticket in just a few clicks.
Complete history and traceability: Each ticket contains attributes such as ID, subject, client, owner, priority, and department. Furthermore, you can add notes at both the ticket and client levels, set reminders, and track viewing and change history. The Planning module then keeps records of completed tasks and statistics.
Get the most out of a single platform: Thanks to the integration with the client database and billing, you can invoice work and materials directly from planned tasks.

How Does It Work?

A client sends an email to support—the Helpdesk retrieves it from the configured mailbox, assigns a default status and priority, and links it to the client’s profile. The operator can use a template response, assign the ticket to another user, add tags, and set a reminder. If the request requires a service intervention, it is converted into a task—Planning schedules it in the technicians’ calendar, adds the necessary details, and allows the tracking of time and materials. This is how an email turns into a completed task without unnecessary chaos.

Combine your communication and scheduling into a single system and save time for yourself and your team. Are you interested in how Helpdesk and Planning in ISPadmin work? Arrange a no-obligation demo with us or write to sales@ispadmin.eu.

The post Helpdesk and Planning – A Smooth Workflow from Ticket to Task first appeared on ISPadmin.

Are You Ready for NIS2? Introducing the FlowPro NG Security Platform

Šárka — Thu, 05 Mar 2026 10:38:11 +0000

Introducing FlowPro NG — a modern security platform designed for European companies that need comprehensive visibility into their network. FlowPro NG combines SIEM capabilities, log management, network flow analysis, and compliance tools into one clear and unified solution.

Our goal is to provide enterprise-grade security features at a price that is also accessible to small and medium-sized businesses. While there are dozens of security solutions on the market, most are either too expensive or too complex to deploy. FlowPro NG fills this gap.

Modern Architecture and Full Data Control

The platform is built on proven open-source technologies such as Elasticsearch, Kafka, ClickHouse, and PostgreSQL. This allows it to efficiently process large volumes of data without relying on proprietary components.

At the same time, all data remains fully under the customer’s control, since the system runs directly on your own server.

Deployment is designed to be as simple as possible. Installation on Ubuntu 24.04 LTS or Debian 12+ takes only a few minutes thanks to an automated installer. The entire solution is distributed as a set of APT packages, with regular updates delivered through our repository.

Licensing Model for Different Needs

FlowPro NG is available in four licensing tiers, covering the needs of different types of organizations.

Free
The free version includes a basic dashboard, log explorer, alert management, device overview, and documentation for up to 5 agents.

Core
Extends the platform with network tools, availability monitoring, blacklist checks, and extended data retention for up to 50 agents.

Security
Adds advanced security features such as CVE monitoring, certificate management, intrusion detection (IDS), threat intelligence, and file integrity monitoring (FIM) for up to 200 agents.

Enterprise
The highest tier introduces MITRE ATT&CK mapping, passive DNS analysis, honeypot management, Shodan integration, automated playbook scenarios, VPN Pilot, and Active Directory synchronization, with no limit on the number of agents.

NetFlow Analysis and Advanced Security Tools

One of the key differentiators of FlowPro NG is native NetFlow analysis support. In the SMB security segment, this feature is extremely rare — competing products often provide it only in solutions costing tens of thousands of euros per year.

In addition, FlowPro NG offers a combination of capabilities that is unique in this category:

support for 17 types of honeypots
integration of the CVE database with EPSS scoring and the KEV catalog
PKI certificate management
support for six compliance frameworks including NIS2

Ready for NIS2 Requirements

The European NIS2 directive introduces new cybersecurity requirements for thousands of companies across the Czech Republic and the entire EU.

FlowPro NG is prepared for these changes. The platform includes a NIS2 Compliance Pack, providing tools for security event monitoring, risk management, and support for meeting regulatory requirements.

An AI-powered compliance assistant is also available as an optional add-on called AI Pack.

Try FlowPro NG for Free

To make testing easy, we offer a 14-day trial version that provides full access to all features of the Enterprise edition.

Registration is simple, no credit card is required, and the trial can be repeated at any time. After the trial period ends, the license automatically switches to the Free version, so you will not lose your data.

Upgrading to a paid license can be done at any time through our ordering platform.

Designed for Ease of Use

The application includes extensive documentation with 36 chapters, helping users quickly understand the platform’s capabilities.

A responsive design also allows convenient access from tablets and mobile phones.

The platform is designed so that it can be deployed even by IT teams without deep security specialization.

Security Accessible to Every Company

We believe that network security should not be reserved only for large corporations with million-euro budgets. FlowPro NG demonstrates that advanced security tools can also be accessible to smaller organizations.

FlowPro NG – Trial

The post Are You Ready for NIS2? Introducing the FlowPro NG Security Platform first appeared on ISPadmin.

Backup RADIUS Server: Reliable Authentication Even During an Outage

Šárka — Tue, 03 Mar 2026 10:11:55 +0000

The RADIUS server is one of the most critical components in the infrastructure of any internet service provider. It ensures client authentication when connecting via PPPoE, IPoE, or hotspot, and often also authenticates technicians when they access the network. As long as it operates properly, everything runs smoothly. However, if the primary RADIUS server fails, a major issue can affect the entire network within minutes. That is why ISPadmin offers a solution in the form of the Backup RADIUS Server submodule, designed to minimize the risk of authentication outages and help keep services fully operational even in the event of technical complications.

How the Backup RADIUS Works?

The Backup RADIUS Server submodule extends the RADIUS module and allows you to run a separate ISPadmin installation as a secondary authentication server. This installation operates on a separate server or virtual machine and serves as a full replacement for the primary RADIUS server in case it becomes unavailable. Authentication data is synchronized between the primary and backup servers, ensuring that the secondary instance always contains up-to-date information required to verify both clients and technicians. If the primary server goes down, network devices automatically switch to the secondary RADIUS server, allowing authentication to continue without interruption. An important part of the solution is update automation. When the primary ISPadmin installation is updated, the backup instance is also updated via SSH, eliminating the need to manage two servers separately.

Ready for MikroTik and Other Devices

ISPadmin can automatically write both primary and backup RADIUS server parameters to registered MikroTik devices. This ensures routers are prepared for a failover scenario without requiring manual configuration on each device. If the primary RADIUS server does not respond, devices seamlessly switch to the secondary server. This approach significantly reduces the risk of widespread outages during maintenance, hardware failures, or virtualization platform issues.

Why One Server Is Not Enough?

Many ISPs operate RADIUS on a single server instance, often within the same infrastructure as other critical services. Such a setup represents a single point of failure that can impact hundreds or even thousands of customers. A backup RADIUS located on the same hypervisor or in the same physical location does not fully eliminate the actual risk. A properly designed architecture should include a separate server, ideally in a different location or at least on a different virtualization layer. Only this approach provides true redundancy.

Testing as Part of Operations

Deploying a backup RADIUS server should not be a mere formality. We recommend regularly verifying data synchronization and simulating a primary server outage to ensure that network devices genuinely switch to the secondary instance. Redundancy that is not tested does not provide real protection.

Who Is This Solution For?

The Backup RADIUS Server is particularly suitable for providers with higher stability and SLA requirements, ISPs with a larger customer base, or those who want to minimize the risk of outages during planned maintenance. Today, authentication stability is not just a technical matter — it is also an essential part of the overall customer experience.

The post Backup RADIUS Server: Reliable Authentication Even During an Outage first appeared on ISPadmin.

The Client Portal as a Modern Self-Service Platform

Šárka — Tue, 24 Feb 2026 08:39:09 +0000

Customer communication today is just as important as connection quality. Fast, targeted, and clear information delivered at the right moment determines customer satisfaction – and the efficiency of your operations.

That is why in ISPadmin version 5.40 we are introducing a major enhancement to the Client Portal: dynamic banners on the dashboard homepage, turning it into a fully-fledged communication and marketing channel.

A Dashboard That Works for You

You can now create and manage individual banner slides directly in the ISPadmin administration under the Client Portal section. These banners are displayed in the upper part of the client dashboard.

Only one banner is visible at a time, but you can create multiple slides that rotate automatically (every 5 seconds). This allows you to combine multiple messages simultaneously – from operational announcements to commercial campaigns.

The Client Portal thus becomes an active communication tool, not just a place to check invoices.

The Client Portal as a Strategic Communication Channel

With banners, the Client Portal transforms from a passive interface into an active marketing and information tool.

There is no need to use external mailing tools, SMS campaigns, or complex segmentation in other systems. Everything is managed directly within ISPadmin and connected to real client data.

The Client Portal is no longer just a place where customers download their invoices. It becomes a space where you can actively manage communication, support sales, and strengthen customer relationships – simply, precisely, and efficiently.

The post The Client Portal as a Modern Self-Service Platform first appeared on ISPadmin.

RADIUS in ISPadmin: Secure Login and Access Management for ISP

Šárka — Tue, 10 Feb 2026 08:05:44 +0000

Secure and centralized authentication for internet service providers

Managing network access is critical for every ISP. But how much time do you spend manually creating accounts for technicians on routers? And what happens if an employee leaves and their access remains active in the infrastructure?

This is exactly where the RADIUS server integrated into ISPadmin comes in. The RADIUS module provides a modern and secure way to centrally manage authentication for technicians and users, improve network security, and simplify everyday device administration.

What is RADIUS and why is it important for ISPs?

RADIUS (Remote Authentication Dial-In User Service) is a standard protocol for AAA:

Authentication (identity verification),
Authorization (permission control),
Accounting (access logging).

In ISP networks, it is commonly used for:

Customer PPPoE connections,
Wi-Fi authentication,
Technician logins to routers (e.g., MikroTik),
Centralized credential management.

👉 RADIUS gives ISPs full control over who has access to the network — from one central place.

Centralized Authentication in ISPadmin

ISPadmin supports integration with an external RADIUS server (e.g., FreeRADIUS) and unified access management. In practice, this means:

Technicians log in through a centralized system,
There is no need to manage accounts on each router separately,
Permissions can easily be assigned based on roles,
Access management becomes more secure and transparent.

Key Advantages of the RADIUS Solution for ISPs

Centralized access management in a single system.
Higher ISP network security and permission control.
Time and operational cost savings thanks to automation.
Option for a backup RADIUS server for higher availability.

Practical Use Case: MikroTik Login via RADIUS

One of the most common scenarios is technician login to MikroTik routers using accounts managed in ISPadmin.

The RADIUS server automatically determines:

Whether the technician has permission to make changes,
What type of access they receive,
When and where they logged in.

If a technician leaves, you can revoke access immediately in a single step — without modifying dozens of devices.

Why Use RADIUS in ISPadmin?

The RADIUS module in ISPadmin is an ideal solution for ISPs who want to keep access under control, increase infrastructure security, and streamline the management of technicians and network devices.

If you want a professional ISP operation with modern access control, RADIUS is one of the best solutions available.

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