Dear Clients,
In connection with the implementation of the Helpdesk module, we have integrated into the system the notification feature. Notifications are primarily generated to be displayed by the system. For example, a user changes department in one of the tickets that is not assigned to them and the ticket owner is notified of that action using a simple, clear message. The owner can receive such notifications via email too. It all depends on the individual settings.
Read more: https://wiki5.ispadmin.eu/en/knowledge-base/helpdesk-notifications-and-user-settings/