Clients, network and billing in one system
ISPadmin is billing and network management software for internet service providers (ISPs). Use it to manage clients and their services, control and monitor your network, issue invoices and plan your technicians’ field work. We have been developing it since 2003, and over 200 ISPs in more than 10 countries use it.
- Over 200 ISPs in more than 10 countries on three continents
- Since 2003 developed and continuously improved
- Server or cloud on your own server or in our data centre
- Pay only for what you use Basic module included in the license, others as you need them
Everything about the client in one place
ISPadmin brings clients, services, the network, billing and technicians’ work together in one system. Technicians on site see the client’s details, the office sees the installation status and management has an overview of the network. Everyone works with the same, up-to-date data.
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Clients and services
Each client has their own card: services, contracts, invoices, tickets and the history of service visits. In the client portal, clients see their invoices, services and documents.
See what it looks like: Clients and services -
Network
ISPadmin automatically writes changes made on the client card to MikroTik and Linux routers and to OLTs. Ubiquiti, Cambium Networks and other devices are monitored, and NetMonitor shows what is offline right now.
See what it looks like: Network -
Billing
You issue invoices in bulk, and ISPadmin matches payments from imported bank statements to them. It sends reminders based on templates and, with the NMM module, can suspend a non-payer’s service and restore it once they pay.
See what it looks like: Billing -
Technicians and support
A ticket from e-mail or the client portal becomes a task in the technician’s calendar. You then invoice the work done and the materials used.
See what it looks like: Technicians and support
Build your ISPadmin from modules
The Basic module is part of the license. You add other modules when you need them and pay only for those you actually use. You can try each add-on module for free first.
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Basic module
Clients and their details, the client portal, the Dashboard and backups.
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Invoicing
Individual and bulk invoices in multiple currencies, payment import and matching, and reminders.
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Network Management & Monitoring
MikroTik, Linux routers, Ubiquiti, Cambium Networks and other devices. ISPadmin writes clients’ speeds and blocks to MikroTik and Linux routers automatically.
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Helpdesk
Tickets from e-mail, SMS and the client portal, departments, priorities and labels.
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Scheduling
Technicians’ service plans, work reports and billing for the work done and materials used.
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Inventory
Goods in stock, with technicians and at clients’ premises, with barcode reader support.
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Radius
Client authentication for internet access, PPPoE and HotSpot.
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Dealer
Sales agents’ commissions and payouts, with separate access for each agent.
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CMTS
Clients connected over cable TV networks: modems, their configuration and monitoring.
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GPON
Internet and IPTV over GPON, with Huawei and TP-Link OLTs.
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Sales opportunities
Leads and sales opportunities in a pipeline with your own stages, through to won or lost.
Works with what you already use
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Network devices
MikroTik, Ubiquiti, Cambium Networks, Canopy, airFiber, EdgeRouter, RADWIN, Linux, switches via SNMP
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Fibre and cable networks
Huawei and TP-Link OLTs (GPON), modems in cable TV networks (CMTS)
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Payments
Bank statements in camt.053 format or as CSV in ISPadmin’s import template, SEPA direct debit in selected countries, card payments via PayPal in the client portal
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Your own applications
On your own server or in our cloud
Server
ISPadmin runs on your own server (self-hosted) and its operation is entirely in your hands.
Cloud
We take care of the server. ISPadmin runs in a TIER III certified data centre with 10G connectivity, two independent power feeds and backup diesel generators.
For either variant, you choose Basic, Plus or Profi technical support – with a guaranteed response within 3 days, 2 days or 24 hours (on business days). Updates are included in every variant.
News
All news-
A RouterOS vulnerability? ISPadmin tells you before anyone else finds it
ISPadmin 5.43 flags RouterOS vulnerabilities in the Notification center, adds status alerts and splits router updates into in-branch patches and version upgrades.
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Your Invoices Can Now Fly Out on Their Own. What ISPadmin’s API Has Learned
Version 5.43 extends the ISPadmin REST API with three new capabilities: download an issued invoice as a PDF, send an invoice to a client, and upload a file…
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Before the storm hits: How to keep an eye on your network and handle outages from one place with ISPadmin
Summer is a trial by fire for ISPs — and by water. Storms, power surges and fallen trees can take down half your network in minutes.
Who develops ISPadmin
We are NET service solution, s.r.o., a company based in the Czech Republic, with customers across Europe, North America and Oceania. We have been developing and supporting ISPadmin since 2003 and improve it regularly – you can read what is new in our News.
Already using ISPadmin?
You can sign in to the client portal from the top bar of every page.
Customer care: +420 588 887 777, support@ispadmin.eu, Monday–Friday 8:00 AM – 3:00 PM Central European Time (CET/CEST).
How to get started
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Explore the demo
Try ISPadmin as an administrator, without registration.
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Get in touch
Our specialist will get back to you, discuss your network with you and recommend suitable modules.
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Offer and trial period
We will prepare a tailored price offer, and you can try ISPadmin for 30 days.