Client portal (opens in a new window)

Clients, contracts and services for ISPs

Subscriber management in ISPadmin is built around the client card. Contacts, services, contracts, documents and the history of changes are in one place, and with other modules also invoices and payments, tickets and tasks. Technicians, sales staff and accountants all work with the same data.

Client list: filters and bulk actions

What you get

  • Data entered only once

    You enter the client and their services once and create the contract from a template. Changes on the client card then carry through to invoices and to the client portal.

  • Clients help themselves in the portal

    In the client portal, clients find their contracts and documents. With the Invoicing and Helpdesk modules, they can also pay invoices online and send requests straight to the Helpdesk.

  • Contract endings under control

    ISPadmin reminds you before a contract ends. The client can confirm its automatic renewal. Terminations are recorded on the client card.

Basic module

Module included in every license

Clients, services, contracts and the client portal. It also includes the Dashboard and most of the security features.

Client services by type, with the monthly price and installation address
  • Client details and VAT check Contact and billing details, with the client’s address on the map. For companies in the EU, ISPadmin verifies the VAT number in the VIES system.
  • All services on one card Internet, VoIP and cable TV. With the NMM module, also internet tariffs with FUP limits, time-based tariffs and PROMO tariffs. A PROMO tariff temporarily increases a client’s speed, and when the promotion ends, ISPadmin returns the service to the original tariff.
  • Contracts and renewal Contracts from templates with variables, contract summaries under the European Electronic Communications Code and a record of terminations. Reminders before a contract ends, and automatic renewal that the client can confirm.
  • Communication with clients Each client can have a separate billing, technical and sales e-mail address, so invoices can go to a different address than technical notices. You send bulk e-mails and SMS from templates and can look up every message sent.
  • Photos and documents Installation photos, signed contracts and other documents are stored with the client, not in a shared folder.

Client portal

Part of the Basic module

Self-service for your clients, with your logo and colours. What clients see in it depends on the modules you use.

Invoices in the client portal: the client pays an unpaid one online
  • Invoices and online payment With the Invoicing module, clients see their invoices and can pay them online via PayPal.
  • Services and requests Clients find their documents and contracts in the portal, and with the NMM module also charts of transferred data and FUP usage. With the Helpdesk module, clients send a request or a service change request straight to the Helpdesk.
  • GDPR consents Clients give their GDPR consents in the portal.
  • Space for your announcements Rotating banners on the portal’s home page show operational announcements and sales offers.

How the client card connects to the rest

  • Billing

    Invoices are created from the services on the client card, and you see paid and unpaid periods right there – Billing and payments.

  • Network

    When you change a client’s tariff or block a service, ISPadmin writes the change to the router – Network and monitoring.

  • Helpdesk and technicians

    Tickets, technicians’ tasks and the devices a client has are on their card – Helpdesk, technicians and inventory.

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Demo and a non-binding quote

Explore ISPadmin in the demo as an administrator, or tell us how many clients you have and which modules interest you – we will prepare a non-binding quote.

Try the demo for free Get a non-binding quote

Sales: +420 588 887 778, sales@ispadmin.eu